Accounting
Flexible and professional! Our accounting department is friendly and easy to work with. They understand cash flow and negotiate with your dealers and customers to arrange payment terms that work for everyone. They also pay our bills on-time, every time!
Customer Service
Customer service—you will find no one better at this! Our customer service representatives are friendly, long-term professionals that understand the importance of building relationships with your dealers and customers as well as gaining a familiarity with the technical specifications of your products and the needs of your dealers. They strive to satisfy every customer, every time. They are empowered to make decisions to resolve problems on the spot and then to report the issue for permanent resolution so that the issue does not resurface for someone else or happen again.
Drivers
Your customers will love our drivers! Our professional drivers arrive when they promise you they will. They will help off-load the products from the truck to help ensure that the product you ordered is delivered damage-free. They will happily refer any questions or concerns you have directly to our Customer Service department for immediate attention.
Marketing
Snazzy—crisp—clear! Our marketing department will design materials that highlight your products and outline current sales to keep your dealers and customers informed and coming back for more.
Purchasing
Your new best friend! Our purchasing department will work with you to determine the lead-times needed to keep your raw material inventory at a minimum and your finished goods moving out your door. This will help your company’s cash flow and ability to forecast into the future.
Sales Force
Our sales force is the best! They build relationships and address the needs of the dealers or customers purchasing your products. They learn the specifics of your products and help others with ordering the correct products and companion items. They also suggest after-market products that support your core inventory. Our sales force works in the field visiting other businesses to develop new accounts in your specified industry.
Technical Coordinator
Expert! Our technical coordinator will learn your products inside and out. We will become expert in the technical specifications of your product and its installation. We will provide recommendations and technical support to customers and dealers as a value-added service.
Warehouse
You have never see warehouse workers like ours! Our warehouse staff works diligently to ensure accurate and damage-free loading and storage of your product. They want to make sure your dealers receive the product they ordered in a timely manner and in pristine condition.
Customer Testimonials
“A-tech is always there when I need them, whether it’s residential or commercial parts, operators, weather-stripping or anything in between. The service is fast and efficient and the pricing is always more than competitive. The extra mile is never too far for anyone on the service team, particularly, Charlie Heid the sales manager and Jennifer in sales have been exceptional to work with. Always satisfied. Keep up the good work!”
Jason Baril
International Door
“I have been dealing with A-tech Suburban ever since Ken Heid had his blue van. I was working at Rutgers Overhead Door, that was at least 30 years ago. The service was great then and I must say the service from sale to customer service and even warehouse people has been excellent ever since. Donna and Jenn have been a great help to me. I have never met them in person but I feel like they have been good friends throughout the years. Charlie has also been an asset to A-tech as far as I am concerned.”
Annette Dallessio
Hillsborough Garage Door Store
Edison Overhead Door
Independent Overhead Door
